Refund & Cancellation Policy

At Aquifer Network Private Limited, we are committed to delivering quality recruitment solutions, workforce services, training programs, consulting, and digital learning solutions. This Refund & Cancellation Policy explains the conditions related to payments, cancellations, and refunds for our services.

1. General Policy

By purchasing or engaging with any service offered by Aquifer Network Private Limited through www.aquifernetwork.in or other official communication channels, you agree to the terms mentioned in this Refund & Cancellation Policy.

Refund eligibility depends on the type of service, agreement terms, and stage of service delivery.

2. Training & E-Learning Services

For professional training, certification programs, corporate learning, and e-learning services:

• Cancellation requests must be submitted before the commencement of the training program.
• Once access to digital learning materials, course content, LMS, or training resources has been provided, fees may not be refundable.
• No refund will be applicable after successful completion of a training session or service delivery.
• Aquifer Network may offer rescheduling options depending on availability.

3. Recruitment & Consultancy Services

For recruitment consultancy, executive search, staffing, workforce solutions, and advisory services:

• Payments made for consultation, recruitment processing, or professional services are generally non-refundable once work has started.
• Refunds, replacements, or service adjustments will be handled according to individual agreements with clients.
• Aquifer Network does not guarantee employment or candidate selection outcomes.

4. International Workforce Mobility Services

For workforce mobility, documentation support, and related services:

• Cancellation requests will be reviewed based on the progress of the service.
• Fees paid to third parties, government authorities, verification agencies, or external service providers are non-refundable.
• Aquifer Network Private Limited is not responsible for delays, rejection, or decisions made by external authorities.

5. Corporate Services & Custom Projects

For customized solutions including consulting, e-learning development, technology solutions, research projects, and corporate assignments:

• Cancellation after project initiation may result in applicable service charges.
• Payments made for completed milestones or delivered work will not be refunded.
• Refund terms will follow the agreement or proposal approved between both parties.

6. Cancellation Process

To request cancellation of any eligible service, customers must contact us with:

• Full Name
• Contact Details
• Service Details
• Payment Information
• Reason for Cancellation

Requests must be sent through our official communication channels.

7. Refund Processing

If a refund request is approved:

• Refunds will be processed through the original payment method wherever possible.
• Processing timelines may vary depending on banks or payment providers.
• Applicable deductions, transaction charges, or completed service charges may apply.

8. Changes to This Policy

Aquifer Network Private Limited reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be updated on our website.